When you host with MDDHosting, your data is safe! We protect all shared, reseller, and virtual private servers with R1Soft Continuous Data Protection as far back as 3 months! Should you accidentally delete a file or an update to your site goes wrong you can restore any file to any time as far back as 3 months without even having to request support! We will restore files for you at no-charge should you want the support staff to do restorations for you!

All of our hosting plans carry an unconditional hassle-free 30 Day Money Back Guarantee, a 99.9% uptime guarantee as well as a disk space and bandwidth availability guarantee. We also guarantee that our support staff is available 24 hours a day, 7 days a week should you encounter any problems.

1. What's the expected time for initial response on support issues and what's the average time until fina l resolution?

Our average initial response time is currently around 30 minutes and our average time to final resolution is 10 minutes after the initial response.

No, we own all of our hardware directly and we manage all of our servers to eliminate the middle-man. This means you will receive lower prices and faster support.

Our server equipment is located in Denver, Colorado in the Handy Networks Datacenter.

We offer support tickets, live chat, as well as a toll free support phone number for our clients to contact us.

We offer a 30-Day hassle free money back guarantee. Should you at any point durin g your first 30 days decide that we are not satisfying your needs please simply request account cancellation and we will be more than happy to refund all hosting fees.

We give you full access to your very own cPanel which you can demo here.

Yes, support is absolutely free.

Our support is available 24/7 via support tickets and our phone support is available 7am to 4pm EST. Outside of our normal phone support hours voicemails left are automatically imported into our support ticket system so that your issues will still be resolved although you may not get a live person on the line.

We don't have a certain quota or goal and we choose to place accounts on various servers based upon their available resources. We always leave a fair amount of breathing room on our servers as we believe in quality over quantity.

All accounts that pass our automatic fraud prevention methods are created instantly as soon as the first payment is received. In the event that you do not pass the automatic checks we will manually verify your order which usually takes less than an hour with your cooperation.

You can upgrade your plan as needed and there is no fee for upgrades. When you upgrade you will simply pay the difference between your old plan and your new plan and we will take care of everything else for you. Should your needs go beyond that which we offer on our normal plans we can either create a custom plan for you or help you move to your own VPS or Dedicated server should the need arise.

There is not a daily bandwidth limit as we handle bandwidth on a monthly basis. When you cross your bandwidth limit you will be given the option to pay overages at $ 0.41 per GB or to upgrade your plan. If the usage is a fluke or the overage is small it can often be better to pay the overage however if you expect the usage to be consistent in the future a plan upgrade may be the better choice.

There are no limits on the size of files that you can host as long as the files that you host are legal in the United States. You can stream audio and/or video from your shared hosting account.

No, we do not allow our hosting to be used for storage of backups of other accounts or your personal computer. We highly recommend a backup provider such as BQInternet.com if you need backup space.

No, there are no setup fees on our shared hosting plans.

You are welcome to pay monthly, quarterly, yearly, or once every two years. Any plan of 12 months or longer is automatically discounted 15%.

We do not offer a free trial however all new clients are covered by a hassle-free money back guarantee for the first 30 days. Should you at any time during the first 30 days decide that our service is not for you we will refund your hosting fees 100% with no questions asked.

We are a LiteSpeed Web Server based provider and due to the LiteSpeed Web Server End User License Agreement we cannot host pornography web sites however we can host sites that are simply adult-oriented. If you have any questions concerning this by all means please contact the sales department.

All shared accounts are provisioned with Jailed SSH access.

We only allow 200 emails to be sent per hour from each domain on our server although if you need the ability to send more than 200 per hour we can raise your limit upon request and justification.

You will have access to raw logs and we do have Webalizer, AWStats, and Analog Stats installed on all of our servers.

We accept Credit Cards (Visa, MasterCard, American Express, Discover) and PayPal.

Yes, every server we operate is compatible with and optimized for Magento Commerce.

We are a reputable provider that has been providing professional hosting services since 2007. We have always chosen to invest into our infrastructure and support instead of spending money on advertising and as such we offer much higher quality services than be found elsewhere while still offering top notch customer-centric support. We currently as of this post host over 4,800 web sites.

We look forward to the opportunity to serving you! Please contact us if you have any questions or need any further information.

Thank you for your time as it is very valuable,